Questionnaire

Service and quality, in the broad sense of the words, are of utmost importance to KONNEX.
Our main goal is customer satisfaction, and KONNEX makes a great effort to achieve it.

In order to evaluate customer satisfaction, we would like to invite you to fill out the form below once each year, and send it to us.

This procedure also serves to maintain the validity of the ISO certificate.
Filling out the form will not take more than 5 minutes.

We thank you for your kind cooperation.
 
Company name:  
Contact person:  
   
Address:  
Post Code:  
City:  
   
Email address:  
Telephone:  
Fax:  
Website:  
   

You may simply answer the questions using the following abbreviations:

O = Below expectation
V = As expected
B = Above expectation

If you wish, you may provide a clarification of your choice.
We will certainly take note of your comments!
 

1) Are you treated amicably and kindly by our staff?
O V B
 
2) Are you satisfied with the clarity of the offers and offer confirmations?
O V B
 
3) What is your evaluation of our delivery times?
O V B
 
4) What is your opinion on the quality of our products?
O V B
 
5) Are you satisfied with the delivery of the goods?
O V B
 
6) Is our invoice clear?
O V B
 
7) Do we meet our promises?
O V B
 
8) Would you recommend us to third parties?
O V B
 
9) What is your general impression of us?
O V B
 
10) Do you think the communication between our companies is sufficient?
O V B
 
11) Are you satisfied with our service, including the handling of complaints?
O V B
 
12) Do you have any further comments?
O V B
 
   
Clarification: